SUITABILITY
High volume customer account environments - telecoms, utilties, mail order & finance
Actius has been designed for the high volume customer multi transactional environment - the system can be used for front end administration of customers through to the accounting, statementing and bespoke recovery of outstanding sums - from current monthly receivables through to defaulted accounts - all with bespoke tailored collection & recovery strategies.
- No limitations - millions of customers can be managed by Actius
- Tactical & strategies management tools - manage different customers in a tailored way at customer, tranche or portfolio level
- Intuitive operator and management environment - we've made it easy for operators or management to use the system, cutting down on training costs and enabling users to gain the most benefit from effective use
- Integration - designed to take all or part of your customer management process - easily integrated with existing systems
suitable clients
High volume - multi transactional
Actius is best deployed to large scale customer operations that require multi transactional management - including fixed or variable amount regular billing. Actius will generate invoice, statements and tailored reminder and collection letters from light arrears, fin diffs to defaultsGas, water, electricity, telecomms and other high volume customer environments will achieve significant efficiencies and performance improvements using Actius within the customer environment
ENTERPRISE SERVER ENVIRONMENT
Powerful, yet secure
actius can be deployed on a range of Enterprise class servers suitable to whichever business size and infrastructure is appropriate for your needs.
Although maintable by your own inhouse IT function, support is never far away as we maintain close links whilst you are using the software and will work closely with you to further develop or enhance around your particular requirements.
SCREEN SHOTS
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KEY FEATURES
Greater operator productivity, efficiency and throughput.
Fully integrated print and production facility.
Fully integrated event, diary and work flow management.
Return mail management, bar-coding and auto recognition of
return mail.
Data enhancement by consolidation of multiple accounts.
Data enhancement by availability of trace and residency data.
Low acquisition, licensing and support costs.Reduced
printing, production and postage costs.
Reduced operator case handling and wrap up times
Sophisticated operator, tranche, portfolio and global
monitoring and reporting.
Sophisticated import and export interfaces.
Tailored status codes.
Reports suite generating detailed reporting directly to Excel
or other Microsoft products.
All event capture from a single telephone number through to
inbound correspondence scanning and
capture.
Modular based options, licensing and enhancements.
Auto and rules based generation of work lists and
prioritisation of workloads aligned to client
expectations and targets if required.
Full IP telephony integration with systems such as SWYX.
Available in multi currency
Available in English, French, German and Italian languages.